All transactions are strictly governed by the below-outlined terms of operations unless offered specific terms against a special contract/agreement.

1. PAYMENT
Sheffield does not accept cash payments. All payments must be made through approved mobile money or bank channels. Any cash payment made will be at the client’s own risk, and the company shall not be responsible for any resulting loss, dispute, or claim.

1. 100% Advance Payment is required together with purchase order and/or signed and stamped quotation on all pages for approval, for us to start the job.
2. Goods will be delivered only after we receive full payment.
3. We shall not hold goods in our stores for more than 2 weeks awaiting the site to get ready or otherwise. Even if payment is made in full, we can store goods only for 2 weeks. Storage charges will be surcharged to the client at a per cubic meter rate if the items are not collected after 2 weeks of them being ready.
4. In case of delays in collection, we can deviate goods to other clients, and a fresh delivery date will be agreed upon.
5. We are dedicated to promptly fulfilling your order with the best solution possible. We will supply the quoted or available equivalent model from our stock when the order is placed, ensuring it meets your requirements and expectations.
6. A client is advised to come for an inspection after the fabrication of goods to confirm the quantity and quality of equipment.
7. In case any adjustments need to be done, then this is the best time since it might be difficult to adjust at the site during installation.
8. VAT is charged 16% extra above the prices quoted in the quotation as applicable.
9. If the customer is exempt from VAT, the customer has to arrange a VAT exemption letter before the delivery of goods. The exemption letter should mention the invoice number on which the exemption is certified. Goods cannot be delivered before the exemption letter is given to us.
10. All taxes both foreign and local are borne by the customer.

2. COMPLETION OF WORK

1. The date of start of work will be from the date of receipt of advance payment, L.P.O, and Sheffield contract.
2. After inspection of products it can take one (1) to two (2) weeks for any corrective work required or pointed out by customers.
3. Packing will require one (1) to three (3) business days based on the scope of work.
4. Documentation and transport (subject to site getting ready) will require one (1) to seven (7) business days within Nairobi and for export respectively.
5. All efforts will be made to ensure goods are ready for inspection on time. Sometimes delay may occur because of reasons beyond control or force majeure.

3. WARRANTY

1. Equipment supplied by us will carry Manufacturer's Warranty for 1 year from the Date of Delivery.
   i. All gas installation will be under warranty for 1 year.
   ii. All refrigeration installations will be under warranty for 6 months.
   ii. Electrical fittings do not carry any warranty because we don’t have the control over quality of the power supply. Goods quoted are of high quality and can last for very long if power guards are fitted to take care of voltage spikes and phase failure are installed.

2. For optimum working of machines, it is essential that the supply of other services are of the required specifications and to be provided by the client:
   i. Water should be soft and clear.
   ii. The drain should be the right size and right position.
   iii. Gas should be of the right size and right pressure.
   iv. The electrical supply should be stabilized and safety from phase failure, single phasing, and short circuits.
   v. Trained and qualified personnel authorized to clean, and maintain equipment.

3. Equipment supplied will be of the right specification as per the quotation and warranty terms are only applicable if Sheffield technicians have done the installation.

4. Warranty is NOT applicable if the client selects different equipment of make, model, or capacity than what is recommended that may strain the efficiency & effectiveness of the equipment.

5. Warranty is only valid if our technicians execute the installation. Installation done independently by the client will render the warranty null and void.

6. Warranty is only valid if our technicians execute the service/ repair works. Any service, repair work, and replacement of parts done by the client will render the warranty null and void.

7. Warranty period applies from the date of delivery.

8. Warranty does not cover the cost of transport, food, or accommodation. It only covers the cost of the replacement of spare parts without any charge.

9. Warranty terms are not applicable for damages caused by negligent use, unauthorized repairs carried out by others, wear and tear, faulty supply of gas, water, or power, etc.

10. Only our technicians should be authorized to carry out service and repairs to validate the warranty.

11. Warranty terms apply only if the full cost of equipment has been paid to us. We cannot undertake repair and maintenance if the equipment has not been paid for in full.

12. We shall either replace the malfunctioning spare parts or refund the cost of spare parts. The client cannot claim other consequential damages like loss of business, profits, etc.

13. Repair and maintenance under guarantee will be carried out during work hours i.e. between 8.00 am and 6.00 pm, from Monday to Saturday only.

14. Warranty cost out of Nairobi – Travel, Food, and Accommodation of Engineer/Technician will be in the scope of the client.

15. Warranty claims will not be accepted without warranty certificate invoice reference.

16. Replacement of the spares does not extend or restart the warranty.

17. All costs of re-installation & relocation, cartage, freight, and insurance associated with this warranty will be paid by the claimant.

18. Sheffield provides professional training and advice regarding the usage of goods supplied, this should be respected to validate the warranty.

19. Warranty does not cover glass breakage and other physical elements of the equipment. The warranty only covers spares.

4. TRAVEL

The client is responsible for the facilitation of the travel expenses for site visits, service, and installation scope of works outside Nairobi including tickets, food, conveyance, and movement & accommodation.

5. INSTALLATION

1. Our site engineer will conduct a pre-installation inspection to confirm if the site is ready for installation. The installation period starts once we confirm that the site is ready for installation.
2. Client is responsible for finishing wet works, paints, tiling, electrical, water, drainage, and gas lines to the position and ratings specified for the equipment.
3. Client should provide a lockable secure place to store equipment and machinery during installation.
4. The client should arrange the necessary power supply, water, and drainage.
5. All terminal fittings i.e. isolators, status, water taps, drainage fittings should be supplied and fitted by the client and within 1.0 M distance from the location of the equipment to be installed.
6. Travel, Food, and accommodation for technicians, supervisors, and site managers to be arranged by the client during site visits, meetings, and installation. It is advised that the client arrange for suitable food and accommodation near the installation site so that installation can happen within a short period.
7. In case the site does not get ready in time or the power/water connection is not arranged in time, and we have to revisit to complete the remaining installation, the installation cost will be charged extra.
8. Installation is deemed complete once the goods are put into use by the client.
9. Installation of sinks, supply of water taps, terminal taps drain fittings, etc. have to be arranged by the customer.
10. Client will provide labor, and specialized machines (forklift/cranes) to offload and move equipment to kitchen positions.
11. Installations will only be carried out during work hours from 8.00 am to 5.00 pm from Monday to Saturday.
12. Client will provide permits, necessary permission, licenses, designated area passes, and necessary approvals from authorities.
13. Installations may require several technicians, supervisors, and managers on-site to be indicated in the work plan.

6. TRANSPORT OF GOODS

We outsource transport of goods. We charge as actual cost. We will be happy if the customer can arrange their transport otherwise there will be an extra cost as shown in the quotation.

7. INSURANCE

The goods are made of stainless steel, its finishes are important. We strongly recommend that insurance be arranged by the client to avoid damages and loss due to theft or accidents during transport. We charge an extra 1% of the quoted sum if insurance is to be arranged by us.

8. AFTER SALE SERVICES

1. We shall provide 2 free preventive maintenance services, ready at the end of two quarters after installation on turnkey projects.
2. After the free service we recommend that the client signs an Annual Maintenance Contract (AMC). This will prevent further breakdown of equipment and ensure that equipment continues to work and generate revenue.
3. We shall submit the details of AMC and the cost separately. We normally stock a healthy quantity of spare parts but if not available we airlift the same.
4. Having AMC ensures that spare parts are made available at the earliest.
5. We suggest that the client invest 5% of the value of the contract in purchasing the required spare parts so that we can service and fit them when required.
6. We can train your technicians to carry out minor repairs for maintenance. This requires two weeks of training at our work in Nairobi.

9. GOODS OWNERSHIP

Goods remain the property of Sheffield Steel Systems Limited until full and final payment is made. We have the full right to remove goods if payment is not made in full.

10. GOODS RETURN

1. Sheffield may take up to two business days from the time the items/goods returned are received, to determine the condition of the item(s) returned for replacement, exchange, or refund before communicating the findings to the client.
2. Clients are expected to notify Sheffield if an item is to be returned within 2 days of delivery/receipt. Otherwise, the item(s) will be assumed to be in good working condition considering that they are tested for the client during inspection before delivery;
3. A Return Goods Authorization (RGA) number will be assigned to an authorized return. The RGA form will be emailed to the customer within 72 hours/3 business days.
4. Client to present the original receipt and invoice.
5. Items must be returned to Sheffield premises within 15 days from the date of delivery.
6. If a refund is issued, 5% will be deducted from the total price of the item returned to cater for administrative and other related costs incurred in the process; If a Credit Note is granted, 5% will be deducted from the total price of the item returned if the Item’s seal has been broken, and a further charge on depreciation will be levied depending on the usage. This is necessitated by the fact that such items are treated strictly as second-hand items and would not be easily disposed of by Sheffield.
7. Transport cost for returning, replacing, or exchanging any item shall be borne by the client.
8. Products rejected must be returned with an appropriately filled RGA form for inspection and evaluation.
9. An Application Information form will be issued and should be completed and returned with the product. This form is required for inspection and evaluation purposes.
10. Refund(s) will be processed within 30 days from the date the returned item(s) are received.

11. VALIDITY OF THE QUOTATION

a. Validity of the quotation is 14 days from the date of quotation.

b. Offer valid while stocks last.

12. DATA SHARING & PROTECTION

a. Sheffield is governed by the Data Protection Act of The Republic of Kenya and is a Certified Data Controller. The Personal Data shared with us i.e your name, location and contact details will only be used for sales and marketing purposes by Sheffield Africa and will not be shared with any third party.

b. Based on our scope of works, we capture project and event pictures that will be used for sales & marketing purposes and this will serve as consent to utilize the same in our communication.

13. LEGAL GOVERNANCE

These terms and conditions are governed under the jurisdiction of the Republic of Kenya.